Contact us first
Please contact KumaFinds before returning anything. Include your order number, a clear explanation, and photos when the item or parcel arrived damaged.
Change-of-mind requests
Because many collectibles are limited and individually photographed, change-of-mind returns are accepted only when approved in advance and requested within 14 days of delivery. The product must remain unused, unopened where applicable, and in the same condition received.
Damaged or incorrect orders
Report a damaged or incorrect order as soon as possible, preferably within 48 hours of delivery. Keep the product, retail box, outer packaging, and shipping label while we review the case.
Return shipping
When a return is approved for change of mind, return shipping and any non-refundable import charges are normally the buyer's responsibility. When we made an error, we will provide an appropriate solution.
Refunds
Approved refunds are sent to the original payment method after inspection. Original shipping may be non-refundable unless the order was incorrect or materially damaged due to our error. Payment-provider processing time may apply.
Items that cannot be returned
Items that have been opened, used, altered, damaged after delivery, or returned without approval may not qualify for a refund.
Contact
Questions about this policy can be sent to support@kumafinds.com.